Commercial Account Specialist
Dickson, TN, TN
Full Time
Ignite Broadband a Division of Dickson Electric System
Mid Level
PURPOSE:
The Broadband Commercial Account Specialist is responsible for driving commercial sales growth and maintaining long-term customer relationships. This role requires a proactive approach to acquiring new commercial clients while also focusing on retaining existing customers by ensuring their satisfaction and addressing any concerns.
ESSENTIAL FUNCTIONS:
EDUCATION and/or EXPERIENCE:
A Bachelor's degree in Business, Marketing or a related field is preferred, along with 2-5 years of experience in Sales or related roles. Or any equivalent combination of education and experience sufficient to successfully perform the essential duties.
SPECIAL SKILLS, AND ABILITIES
PHYSICAL REQUIREMENTS:
WORKING CONDITIONS:
STATEMENT ON POSITION:
This job description and specification are to give the applicant a reasonable expectation of the requirements and responsibilities of the job. It in no way infers that the person will be limited only to the requirements stated. Anything deemed necessary by Management will become an integral part of the job. The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
The Broadband Commercial Account Specialist is responsible for driving commercial sales growth and maintaining long-term customer relationships. This role requires a proactive approach to acquiring new commercial clients while also focusing on retaining existing customers by ensuring their satisfaction and addressing any concerns.
ESSENTIAL FUNCTIONS:
- Identify and pursue new business opportunities within the commercial sector.
- Develop and implement sales strategies to achieve and exceed sales targets.
- Conduct market research to understand industry trends and customer needs.
- Initiate contact with prospective clients through networking, cold calling, and other resources.
- Prepare and deliver compelling sales presentations to potential clients.
- Oversee enterprise level customer relations and contracts.
- Build and maintain strong, long-lasting customer relationships.
- Act as the primary point of contact for commercial clients, addressing their inquiries and concerns.
- Proactively engage with existing customers to understand their evolving needs and provide tailored solutions.
- Analyze customer feedback and work with internal teams to improve service offerings.
- Collaborate with management to develop business growth strategies and sales plans.
- Develop and execute retention strategies to reduce churn and increase customer loyalty.
EDUCATION and/or EXPERIENCE:
A Bachelor's degree in Business, Marketing or a related field is preferred, along with 2-5 years of experience in Sales or related roles. Or any equivalent combination of education and experience sufficient to successfully perform the essential duties.
SPECIAL SKILLS, AND ABILITIES
- Proven experience in sales, preferably in the telecommunications or broadband industry.
- Strong understanding of commercial broadband solutions and technology.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain trusted relationships with key stakeholders.
- Self-motivated with a results-driven approach.
- Proficiency in CRM software and Microsoft Office Suite.
PHYSICAL REQUIREMENTS:
- Able to work 8-hour shifts or longer if emergencies require.
- Must be able to work under any type of weather condition.
- Must be skilled in the application of first aid methods.
- Must be able to follow safe and efficient work practices.
- Must possess visual acuity and manual dexterity as well as the ability to listen and communicate orally.
WORKING CONDITIONS:
- Indoor & Outdoor working positions, requiring incumbents to travel from office to worksite via company vehicle.
- Requires constant indoor and outdoor work with the potential for extreme outdoor temperatures.
- Potential to work outside normal working hours on occasion.
STATEMENT ON POSITION:
This job description and specification are to give the applicant a reasonable expectation of the requirements and responsibilities of the job. It in no way infers that the person will be limited only to the requirements stated. Anything deemed necessary by Management will become an integral part of the job. The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
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